(310) 880-7575What we handle
- Vehicle inspection and the written repair estimate
- Damage photos, measurements, and repair documentation
- Adjuster communication and supplements
- Body, structural, paint, and related repairs
Insurance Claim Repair in Los Angeles
AZ Auto Collision Center starts with the vehicle. We inspect the damage, prepare a written estimate, and handle the claim coordination and repair from there.
You do not have to use the insurance company's preferred shop.
Your insurance company may recommend a preferred shop. You can choose a shop that puts you, your vehicle, and the repair first.
An insurance company's preferred shop cares about the insurance company. We care about you. They work to keep the insurance company happy. We work to keep our customers happy.
We handle claims from GEICO, State Farm, Progressive, Mercury, AAA and all other insurances.
California Auto Body Repair Consumer Bill of Rights (opens in a new tab)
What happens next
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Contact us
If you have not opened the claim, we can explain how to report it. If it is already open, tell the insurance company you chose AZ Auto Collision Center.
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We inspect the damage
We inspect the vehicle, document the damage, and write the repair estimate for the claim.
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We work with the adjuster
We send the repair estimate and damage documentation to the adjuster and respond to questions about the repair.
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We repair the vehicle
We complete the body, structural, paint, and related work. If we find additional damage during disassembly, we document it and submit a supplement. When required, we calibrate affected advanced driver-assistance systems.
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We check the work
Before pickup, we check panel fit, paint finish, and affected systems. The work is backed by our limited lifetime warranty on paint and bodywork.
The shop and the insurance company have different jobs
What the insurance company decides
- What the policy and claim cover
- Claim payment under the policy
- Whether rental coverage applies and its limits
Parts, timing, and getting around
Parts and repair plan
OEM parts are available. When insurance is paying, coverage depends on the policy and claim. We explain the available parts and repair options before anything is ordered.
Cost and timing
Damage, parts availability, required procedures, and claim review can change cost or timing. After inspection, we can provide an expected repair schedule.
Getting here and getting around
Ask us about towing, vehicle pickup and delivery, and rental or loaner options. Available options depend on the vehicle's condition, location, and our schedule; insurance coverage varies by policy and claim.
What customers say
★★★★★
"Art, Vinh & Arman were great to work with. They were very informative throughout the claim process, called and updated me often and made sure the process was effortless. They even delivered the car to my house! White glove service!"
Hovo Bogaryan
★★★★★
"Not only was Vinh incredibly kind, patient, and knowledgeable, he walked me through every step of the process. […] Upon pickup, my car truthfully looks better than it did before the accident!"
Annie S.
★★★★★
"Someone backed into me and scratched up my bumper, and they repaired it like it never happened. The paint match is absolutely perfect you honestly can't even tell it was ever damaged."
Review by Hovo Bogaryan
Insurance claim repair questions
Can I come in before I open an insurance claim?
Yes. You can bring the vehicle to us before or after you open the claim. If you have not filed yet, we can explain how to report it and what information the insurance company may ask for.
Will you work directly with my insurance company?
Yes. We send the repair estimate and damage documentation to the adjuster, answer questions about the repair, and submit supplements when additional work is needed. The insurance company still decides what the policy and claim cover.
What is a supplement in a collision claim?
A supplement updates the repair estimate when inspection or disassembly reveals damage or required work that the first estimate missed. We document the change and send it to the adjuster for claim review.
Can the insurance company make me use its preferred shop?
No. California law lets you choose the repair shop. The insurance company may recommend a preferred shop, but the choice remains yours.
What warranty comes with an insurance claim repair?
Our limited lifetime warranty on paint and bodywork covers workmanship on the bodywork, and paint against peeling, bubbling, and cracking, for as long as you own the vehicle. It is non-transferable. It does not cover parts under a manufacturer's warranty, rust from unrepaired damage, damage from later accidents, or normal wear.
Get your free estimate
- Step 1: What happened
- Step 2: Vehicle & damage
- Step 3: Contact